Shipping policy
Welcome to BabySafeSteps.
We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from babysafesteps.online.
By placing an order, you agree to the terms outlined below.
1. Shipping Coverage
BabySafeSteps proudly offers FREE Worldwide Shipping.
We currently ship to customers in most countries and regions worldwide.
Please note that certain remote areas, restricted destinations, or locations affected by local regulations may not be eligible for delivery.
If we are unable to ship to your address, our customer support team will contact you as soon as possible.
2. Shipping Cost
We are pleased to offer:
FREE Standard Shipping on all orders worldwide.
There are no minimum purchase requirements to qualify for free shipping.
No additional shipping charges will be added during checkout unless otherwise stated for special services requested by the customer.
3. Order Processing Time
Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders are processed within:
1–2 Business Days
During peak shopping seasons, holidays, promotional events, or periods of unusually high order volume, processing times may be slightly extended.
Customers will receive an email confirmation once the order has been successfully processed and shipped.
4. Estimated Delivery Time
After your order has been shipped, the estimated delivery time is:
7–10 Business Days
Delivery estimates are based on normal shipping conditions and may vary depending on:
- Destination country
- Customs clearance
- Local courier performance
- Weather conditions
- National holidays
- Transportation disruptions
- Other unforeseen circumstances
Delivery dates are estimates only and cannot be guaranteed.
5. Order Confirmation
After placing your order, you will receive:
- An Order Confirmation email
- A Shipping Confirmation email once your package has been dispatched
- Tracking information when available
If you do not receive your confirmation email, please check your spam or junk folder before contacting us.
6. Tracking Your Order
Once your order has been shipped, tracking information will be sent to your registered email address whenever available.
Tracking updates may take 24–72 hours to appear after shipment.
If tracking has not updated within this timeframe, please contact us for assistance.
7. Multiple Shipments
To ensure faster delivery, some orders containing multiple items may be shipped separately.
You may receive:
- Multiple tracking numbers
- Separate delivery dates
There are no additional shipping charges for split shipments.
8. Customs, Duties and Taxes
International customers may be subject to customs inspections or import procedures depending on local regulations.
Most orders are delivered without additional issues; however:
- Import duties
- Customs fees
- Local taxes
- Brokerage charges
may be imposed by your country's customs authority.
These charges, if applicable, are the responsibility of the customer.
BabySafeSteps has no control over customs policies or import fees.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please carefully verify:
- Full name
- Street address
- Apartment or unit number
- Postal code
- City
- Country
- Phone number
BabySafeSteps cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete shipping information provided by the customer.
10. Address Changes
If you need to change your shipping address, please contact us immediately after placing your order.
Address changes may only be possible before the order has entered processing or shipment.
Once an order has been shipped, we may be unable to modify the delivery address.
11. Lost Packages
If your package is confirmed lost during transit by the shipping carrier, BabySafeSteps will, at our discretion:
- Send a replacement at no additional cost, or
- Issue a full refund
Customers may be asked to cooperate during the carrier investigation process.
12. Delayed Deliveries
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:
- Severe weather
- Customs inspections
- Carrier delays
- Public holidays
- Natural disasters
- Transportation disruptions
- Political events
- High shipping volumes
BabySafeSteps is not liable for delays caused by third-party carriers or circumstances outside our reasonable control.
13. Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, we recommend:
- Checking around your property
- Asking family members or neighbors
- Contacting your local delivery carrier
- Waiting up to 48 hours, as some carriers prematurely mark packages as delivered
If you are still unable to locate your package, please contact our support team.
14. Refused Deliveries
If a shipment is refused by the customer without prior authorization or due to reasons unrelated to BabySafeSteps, additional shipping or return costs incurred may be deducted from any eligible refund where permitted by law.
15. Damaged Packages
If your package arrives visibly damaged:
- Take clear photos before opening the package.
- Photograph the damaged product and packaging.
- Contact us within 7 days of delivery.
Our team will review the claim promptly and work to provide an appropriate resolution, which may include a replacement or refund.
16. Failed Delivery Attempts
If delivery cannot be completed because:
- The recipient is unavailable
- The address is incorrect
- The package is unclaimed
- Local carrier instructions are not followed
the package may be returned to the carrier or disposed of according to local shipping policies.
Additional shipping charges may apply if reshipment is requested.
17. Shipping Restrictions
We reserve the right to refuse shipment to locations where delivery is prohibited by law, international sanctions, carrier restrictions, or safety regulations.
18. Risk of Loss
Ownership and risk of loss transfer to the customer upon delivery of the package to the shipping address provided during checkout.
19. Changes to This Shipping Policy
BabySafeSteps reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on our website.
20. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
BabySafeSteps
Website: babysafesteps.online
Email: support@babysafesteps.online
Phone: +1 604-613-6999
Business Address:
45893 Yates Ave
Chilliwack, BC V2P 3H3
Canada
Thank you for shopping with BabySafeSteps. We appreciate your trust and are committed to delivering quality baby products safely, efficiently, and reliably to families around the world.